Adam Rzadkowski
2024-02-10 22:39:06 GMT
My favorite place to purchase cars. Best dealers in the local area. Bought my first car from here back in 2018 and my first new car in 2024. Gave them a call and Ricky was immediately helpful in setting up an appointment. From there, it was a smooth process of going on a test drive, getting a ton of info about the car and answering all my questions. While working on the sale, Jeff the sales manager came by and introduced himself. Him and Ricky both helped me get a great deal and get the paperwork started. Finally, Nick the finance manager guided me through all my paperwork and answered every question I had about the financing process. I left that day knowing I got an amazing deal and my biggest respect goes out to all the staff that helped me out throughout the process. Everyone was super helpful and definitely will be coming back if I need anything else in the future.
Deana Ritner
2023-12-03 04:18:10 GMT
My son went to Schaumburg Subaru to buy a car. We ended up getting Abdel Mughrabi as our salesman. He was an awesome salesman. Made sure all our questions were asked. My son wanted nutty butter cookies and Abdel made sure that happened. If you are looking for a car I recommend that you come here and ask for Abdel. Sorry I don’t remember the other guys names…I think Randy and Steve.
Shavon Dampier
2024-02-05 13:00:06 GMT
I purchased my new vehicle from this location. Upon arrival mr. Kareem T. Was outdoors waiting to greet us. He was very professional, polite, and courteous. I definitely recommend this location for their cars, prices, and professionalism. Thank you guys
Rena Gorgees
2023-12-11 19:51:36 GMT
Phenominal experience. The salesman will rivera was a great guy! He never tried using any shady pushy salesman tactics on us. He was very patient and professional and let me choose any car I wanted. He answered all my silly questions.,the entire process was so quick, I walked out with a 2024 subaru ascent in less than 2hrs. Best car buying experience Ive had so far.FYI this is my second car from this dealershipand I love it
the finance manager nick was very professional and he knew what he was doing the whole process was very smoothly I highly recommend this dealership specifically will the sales man he is Awesome😊
Jean Covich
2024-02-17 00:15:07 GMT
Javier was great he understood what we were looking for. We went back a second time after ruling out other cars. He did not bombard with emails or phone calls (which we appreciated). He was patient with us took me out to test drive a few cars. I would highly recommend him.
Deeter Gaming
2024-01-09 00:37:41 GMT
I want to go out of my way to express how happy I am with our decision to visit this dealership.
We got a great trade-in valuation and the car we purchased was sold at a great price. More importantly, we were pleasantly surprised at the level of professionalism from every person on the sales side of our experience.
Professionals in the car business can be tough to come by, but this is a wonderful exception.
I’d strongly suggesting asking to work with John when you get there, you will be grateful you did. Shoutouts to Nick and Steven for their hard work and transparency in the process. 11/10 will be referring friends and family. Thank you!!
Ziko Ghaben
2024-02-02 18:03:33 GMT
Look for Abdel. He's second to none! If you're looking for a professional, who's truly trying to help his clients and give it 110% every time, look for this man. He's honest, very tentative, and rather than being pushy, he takes his time to make sure all your questions and concerns are addressed thoroughly. Keep those qualities up Abdel Karim, and you'll dominate this industry like your namesake did in basketball.
Justin Gonzales
2023-12-29 19:05:33 GMT
Leased my second vehicle, a new Impreza, from Napleton's Schaumburg Subaru, and the service from Javi, Steve, and Nick was exceptional. Javi's knowledge streamlined the process, while Steve and Nick ensured a quick, transparent transaction, making my experience top-notch!
Emily Koertgen
2023-12-13 04:10:43 GMT
After shopping around for about a month, I was finally happy to drive home in my new Subaru! Russ was straightforward, honest, and very cool to work with. He met with me a few times and worked hard show me all the cars that fit my requirements, spent time going over all my financing options, and went above and beyond to get me the best price! Other dealerships I went to made me feel rushed and seemed like they were talking in circles when it came to financing but Russ was upfront presented everything very clearly. I would definitely come back here for my next car!
Michelle Kraner
2024-01-25 02:39:40 GMT
Bought a certified used outback Wilderness 2023
Excellent condition, fair price, friendly, helpful customer service from Ricky Perez. He was very fair, honest, helped price comparison of other car’s similar for sale from other dealers.
His sales managers worked with us on the sale (max and Nick) who also helped us purchase our new Subaru. Highly recommend 👍🏼
David Mathews
2023-12-11 14:07:28 GMT
Friday, December 8, 2023, I took my 2022 Crosstrek to Napleton Subaru for scheduled maintenance/service. Antonio, the service writer, handled my transaction in a friendly, professional manner. While there, I visited the showroom to check out new vehicles, the Legacy in particular. I had NO intention to buy/lease a different vehicle because I was satisfied with the Crosstrek and had 14 months left on the lease.
Todd Sauer greeted me and asked if he could answer any questions or show me features of the new Legacy. Todd was not pushy...simply helpful. Long story short, Todd, together with Jeff Calhoun (Sales Manager) and Stephen Black (Used Car Manager/Finance Manager) worked diligently to craft a deal that allowed me to turn in my Crosstrek 14 months early, avoid paying a disposition fee, put ZERO money down, and retain the basic parameters of my original lease, increasing my monthly lease payment by only $5.00.
The entire transaction was quick, pleasant, and painless. I've bought and sold many cars over the years. My experience with Napleton's Schaumburg Subaru was by far one of the best.
Todd stayed with me throughout the process, despite making for a late Friday night, and causing him to miss his son's football game. (I offered to return Saturday, but Todd wouldn't hear of it.)
I recommend Napleton's Schaumburg Subaru for both sales and service.
David M.
Danette Santana
2023-08-13 15:48:27 GMT
I just bought a used car from Napleton Subaru in Schaumburg and had such a positive experience! Alain was my sales consultant and was very knowledgeable, friendly and patient with me. Nick the Finance Manager was personable and made the process very easy. I was pleasantly surprised with all of the used vehicles that they had available in their lot, which made picking one for my daughters even harder. I would definitely consider buying another future car here for the non-pressured sales experience I had.
Elya Campos
2024-02-15 01:19:21 GMT
Just purchased a gently used Subaru here, and Will treated us very well. No pressure, flexibility to look at and test drive as many vehicles that we needed. He took care of our questions and concerns so that we could make our purchase with confidence.
Norma Weinthaler
2024-02-23 05:11:57 GMT
Javier Gamboa is a very friendly and knowledgeable salesman. I walked in on Monday and left buying a new Subaru. I became a widow a few years
ago and he made me feel very
comfortable and at ease. He listened to all my questions. I would highly recommend him to my family and friernds.
onch petinaux
2023-12-29 19:12:57 GMT
My husband and I bought two Subaru cars on the same day. The service was great. Our sale rep, Abdel, was knowledgeable, provided great suggestions and recommendations, professional, and patience to work with us. Overall everyone at this Napleton dealership was awesome and provided us with great accommodation for us to pick up one of the cars (due to some commitments we had on our side). Highly recommend this dealership for your next car! You will be in great hands with Abdel!
Mike M
2024-02-01 01:27:16 GMT
Being loyal customers for (dare I say) decades, each and every time the experience is always elevated. So much so that it serves to rate them in the "distinguished" level column for Customer Service. Case in point: we recently purchased two (2) cars within a two (2) month period. High praise for our Sales Associate Abdel Mughrabi and our Finance Manager Nick Spohnholtz. I must add that yes, I have a closer dealer to me but traveling 45 minutes to an hours drive to this particular Subaru Store, it's worth my time. Furthermore, I only take my car to their Service Department (again, worth the time to travel) due to their exceptional Service Manager, Keith Meyer and Service Advisor Nate Klein.
Michael P
2023-04-02 15:47:41 GMT
I had a appointment with Abdul and he let me test drive the car first answered any questions i had about the vehicle. He is such a patient and friendly sales person. I struggled with previous car purchases before but with this purchase i felt like my time and money was going in the right places. He showed me everything and was willing to work with me on the price of the car the packages on the car and didnt hide any fees that were unnecessary. If YOU are trying to buy a car i suggest you go with him because it was a pleasure working with him and he treats you like a actual human being. This dealership should be proud to have him working here because other places just rob you of your money with unnecessary fees. Abdul it was amazing we agreed on a deal and I hope you and your family stay safe and thank you for the opportunity to buy my 2021 crosstrek and you made it smooth and not difficult whatsoever. You deserve more than 5 stars but I hope people see that you are a unique salesman. Please dont hesitate to call napleton schuamburg subaru they are great people. Thank you.
Philip ninan
2023-11-30 16:27:14 GMT
Abdel mughrabi a sales consultant to see if you are in the market for a new car or truck. I had an excellent experience during the sales process. I did not encounter any false bate and switch or false advertisem*nt. I got an great out the door price on my new 2024 Subaru Forester sport. I will buy in the future from Napoleon dealership and an knowledgeable sales person. Abdel, thanks you for great sale.
Maria Rivera
2021-09-14 19:29:06 GMT
Excellent dealership. Everyone was very professional and knowledgeable and very courteous. I am also very grateful for having had the privilege to have Alain Vilma as my Sales Consultant. He was extremely understanding about my financial situation and we were able to get a new vehicle for me and my family. I was in and out the door in under 4 hours and on a busy Saturday and having to deal with financing. I highly recommend these guys!
Brittany Solebo
2023-11-30 17:17:29 GMT
Kareem is absolutely AMAZING! He ensured all of my questions were answered and that the process was as smooth as it possibly could be. Made my buying experience extremely pleasurable. I would highly recommend him for your car buying needs. Super straight forward and knowledgeable.
